Sales and Service Closure Loop
"Our goal is to have customer service that is not just the best, but legendary." - Sam Walton, founder of Walmart.
We are sure your goal is the same and iaCRM, our CRM customisation service helps you hit bulls-eye. We start with the most flexible and feature rich ready-to-use CRMSFACustomer Relationship Management – Sales Force Automation Tool – Opentaps built atop the robust Apache OFBiz framework. It is highly extensible and can be moulded to suit the most demanding customer service workflows.
- Lead tracking and conversion
- Customer profile management
- Unified customer view
- Customer service desk
- Sales opportunity management
- Sales forecasting and tracking
- Quotation life cycle
- Order entry and prioritization
- Complete order status tracking
- Multiple sales team management
- Specialised Account centric teams
- Sales progress dashboard
- Calendar sharing with team members
- Task assignment and sharing
- Store and manage documents
- Inbound email service integration
- Outbound contextual email integration
- Event driven email notifications
- Browser supported email composition
- Outbound email marketing campaigns
- Call based marketing campaigns
- Campaign efficiency tracking
- Sales affiliate & partner management
- Partner agreements & automated rules
Mature. Yet eager to grow
You can get started with the out-of-the-box (OOTB) version and get it customised to suit your growing business operations and that too at your own pace. All this without the huge cost of ownership of any traditional proprietory customer relationship solutions. It grows with your needs as well as grows on your sales team in an endearing way. You start seeing returns very early with its organised sales process.
The perfect chaperon
We understand that each successful enterprise has its USP and customer orientation cannot be the responsibility of a single department as it does not work as a standalone project. It requires a change in mindset and an integrated approach that is ingrained in the organisation’s DNA. To support this change you need to have a software chaperona person who accompanies and looks after another person or group of people that complements your unique style and helps make your customer feel very special.
Zero lock-in
Being open source, OFBiz and Opentaps and safely guarded under the Apache 2.0 LicenseA popular license that allows you much freedom with the software, including an explicit right to a patent. State changes means that you have to include a notice in each file you modified. Click to see details. and Affero General Public LicenseThe AGPL license differs from the other GNU licenses in that it was built for network software. You can distribute modified versions if you keep track of the changes and the date you made them. As per usual with GNU licenses, you must license derivatives under AGPL. It provides the same restrictions and freedoms as the GPLv3 but with an additional clause which makes it so that source code must be distributed along with web publication. Since web sites and services are never distributed in the traditional sense, the AGPL is the GPL of the web. Click to see details. respectively, as well as driven by a community, they offer both flexibility by design and by access to code, as well as freedom from any kind of vendor lock-in. Though, we promise, you will never have to look beyond us.
Showcase
Still wondering why us?
Our clients range from dynamic local businesses to national and multi-national organisations from various verticals. Not only do we handle our work with utmost love and care, our work is also loved and appreciated by the users of our systems. What more can we ask for.
See what some of our amazing clients have to say about our great work.